Terms of Use

By selecting the acceptance box and creating an account, you agree to these Terms of Use. If you use HeyClarus on behalf of an organisation, you confirm that you are authorised to do so. Access is invitation-only and may be limited to the workspace and role assigned to you.

The Privacy Notice explains how personal data is handled. It is a separate notice, not a promise that every processing purpose depends on your consent.

Keep your sign-in details confidential, use an accurate email address and tell us promptly if you believe your account has been compromised. You are responsible for activity carried out through your account unless it resulted from our failure to protect the service.

HeyClarus provides questionnaires, structured feedback, optional document and media analysis, and development-oriented reports and insights. Features, calculations, providers and availability may change as the service develops.

Insights are tools for reflection and discussion. They are not medical, psychological, legal, financial or employment advice, and they are not a guarantee of performance, suitability or outcome.

You must have the right to provide information, documents, recordings and feedback submitted through the service, and you must have any permissions needed from other people who appear in or are described by that material. Do not upload information you do not want processed under the Privacy Notice or information that the service asks you not to submit.

Customers and users must not treat a HeyClarus score, summary or automated output as the sole basis for a decision about a person's hiring, promotion, pay, dismissal, access to work or other significant employment outcome. Any use in a workplace process must include meaningful human judgement, an opportunity to challenge relevant information and compliance with applicable data-protection, employment and equality law.

Do not attempt to identify people, infer protected or highly sensitive characteristics, infer emotions in a workplace or educational setting, or use the service to monitor people covertly. Any regulated AI use case requires our prior written approval and a separate assessment.

You must not:

• break the law or someone else's rights;
• circumvent access controls, probe the service for vulnerabilities or interfere with its operation;
• upload malware, unlawful material or another person's personal data without a lawful basis and appropriate notice;
• copy, resell, scrape or reverse engineer the service except where the law expressly permits it; or
• use outputs to discriminate, harass or make a prohibited automated decision.

You or your organisation retain rights in material you submit. Subject to the agreed service arrangement, you grant us the limited rights needed to host, process and display that material to provide HeyClarus. HeyClarus and its underlying software, design and documentation remain our property or our licensors' property.

If you send suggestions or feedback, you allow us to use it to improve the service without identifying you publicly unless we separately agree otherwise.

We may suspend or end access where needed for security, legal compliance, misuse, non-payment by a customer or a material breach of these terms. You or the customer can ask us to close an account. Ending access does not remove data that a customer or the law requires us to retain, and the Privacy Notice continues to govern retained data.

We aim to provide a reliable service but do not promise that it will be uninterrupted, error-free or suitable for every purpose. To the extent permitted by law, HeyClarus is not liable for decisions a user or customer makes from an insight, for material supplied by a user, or for indirect loss. Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or a person's statutory data-protection rights.

We may update these terms when the service or law changes. If a change is material, we will provide reasonable notice and request fresh acceptance where required. The current Terms version is 2026-09-16.

Questions about these terms should be sent to team@heyclarus.ai. These terms are intended to be read with any separate agreement between HeyClarus and the organisation purchasing the service. If the two conflict, that separate agreement controls for the conflicting commercial terms.

You can return to the Privacy Notice at any time.